Refund Policy

Effective Date: 17 February 2026

1. Free Tier

The Free tier has no charges and therefore no refunds apply.

2. Monthly Subscriptions

You may cancel your monthly subscription at any time.
Cancellation takes effect at the end of your current billing period.
You retain access to paid features until the end of the billing period.
No partial refunds are provided for unused days within a billing period.

3. Annual Subscriptions

If you cancel within 14 days of purchase (cooling-off period), you are entitled to a full refund under the Consumer Contracts Regulations 2013.
After 14 days, cancellation takes effect at the end of your annual billing period. No pro-rata refunds are provided.

4. Cooling-Off Period

Under UK consumer law, you have the right to cancel within 14 days of subscribing without giving any reason. To exercise this right, contact us at billing@clinivoice.com with your account email.

5. Exceptional Circumstances

We may consider refund requests outside the above terms in exceptional circumstances, such as:

Extended service outages beyond 48 hours
Billing errors
Duplicate charges

6. How Refunds Are Processed

Refunds are processed via the original payment method (Stripe).
Please allow 5-10 working days for the refund to appear on your statement.

7. Contact

For refund requests or billing enquiries: billing@clinivoice.com