Acceptable Use Policy

Effective Date: 17 February 2026

1. Purpose

This Acceptable Use Policy sets out the rules for using CliniVoice AI. By using the Service, you agree to comply with this policy.

2. Intended Use

CliniVoice AI is designed for:

Clinical dictation and transcription by registered healthcare professionals
AI-assisted formatting of clinical letters and documentation
Use within the scope of your professional clinical practice

3. Prohibited Uses

You must NOT use CliniVoice AI to:

Record or transcribe without appropriate consent from patients or colleagues
Process clinical data for any purpose other than legitimate clinical documentation
Share login credentials or allow unauthorised access to your account
Attempt to access other users' data or accounts
Upload malicious files, malware, or attempt to compromise the Service
Use the Service for non-clinical purposes (e.g., legal proceedings, insurance fraud)
Misrepresent AI-generated content as having been manually authored without review
Use the Service if you are not a qualified healthcare professional (or authorised delegate)
Circumvent usage limits, rate limits, or security measures

4. Clinical Responsibility

You MUST review all AI-generated content before adding it to clinical records
You are clinically responsible for the accuracy and appropriateness of all documentation
Report any clinical safety concerns immediately to safety@clinivoice.com

5. Patient Data

Ensure you have appropriate authority to process patient data through the Service
Follow your organisation's information governance policies
Use the minimum necessary patient identifiable information
Do not use the Service on shared or public computers without signing out

6. Reporting

If you become aware of any misuse, security vulnerability, or clinical safety incident involving CliniVoice AI, report it immediately to: security@clinivoice.com

7. Enforcement

Violation of this policy may result in suspension or termination of your account. In serious cases, we may report violations to relevant regulatory bodies.

8. Contact

Questions about this policy: hello@clinivoice.com

3. Prohibited Uses

You must NOT use CliniVoice AI to:

Record or transcribe without appropriate consent from patients or colleagues

Process clinical data for any purpose other than legitimate clinical documentation

Share login credentials or allow unauthorised access to your account

Attempt to access other users' data or accounts

Upload malicious files, malware, or attempt to compromise the Service

Use the Service for non-clinical purposes (e.g., legal proceedings, insurance fraud)

Misrepresent AI-generated content as having been manually authored without review

Use the Service if you are not a qualified healthcare professional (or authorised delegate)

Circumvent usage limits, rate limits, or security measures